Shipping & Delivery Policy
Clinical-grade transport protocols for life-saving and temperature-controlled medical logistics across India.
Cold Chain 2°C–8°C
Specialized thermal insulation for temperature-sensitive IVF medicines, vaccines, oncology injectables, and biologics.
Pan-India Express Network
Expedited shipping covering metros, Tier 2, and Tier 3 cities via professional medical logistics partners.
Delivery Timeline
Metro cities: 24–48 hours. Tier 2/3 locations: 3–5 business days. Express overnight available in select hubs.
Clinical-Grade Packaging
Dual-walled EPS thermal containers with medical phase-change gel packs — temperature compliance guaranteed throughout transit.
Delivery Logistics & Shipping Fees
We use premier clinical courier networks (Blue Dart Express, Delhivery, and specialty pharmaceutical transporters) for all dispatches to ensure medicine integrity.
- Orders above ₹999: Free expedited shipping across all deliverable PIN codes in India.
- Orders below ₹999: Flat shipping charge of ₹99 applies.
- Cold Chain Surcharges: Highly sensitive biologics requiring dry ice replenishment during transit may incur minor custom packaging charges — notified before dispatch.
Cold Chain Compliance Protocols
Keep Cool Guard (2°C – 8°C)
We strictly enforce cold chain distribution guidelines. Products like IVF hormones, insulin, and oncology injections are maintained at 2°C–8°C from storage until handover — ensuring maximum therapeutic value.
Each shipment is packed in a dual-walled EPS thermal container with medical phase-change refrigerant gel packs. Dispatches are scheduled to avoid weekend transit halts, minimizing risk of temperature excursion.
Tracking & Transit Updates
- On dispatch, a secure tracking link is sent to your registered mobile via WhatsApp and SMS.
- Real-time status updates — including package arrival at city hubs — viewable live.
- For cold chain shipments, a delivery representative coordinates via phone before arrival to ensure someone is present to immediately refrigerate the package.
Verification & Delivery Delays
In rare cases of transit delays due to atmospheric disruptions, natural disasters, or logistical holds — our support team actively tracks shipments and keeps you updated. If a cold chain parcel gets delayed beyond its thermal limit, Indian Pharmazee will immediately replace the consignment at no additional charge.
Have specific courier requirements?
Contact our logistics team for tailored dispatch schedules.
